FAQs

FREQUENTLY ASKED QUESTIONS

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You do not need an account to place an order, although we will need some personal details to process your order.

We recommend that you register for a LUXSALE account so you can add your favourite designs to your wishlist, keep track of past and current orders and checkout easily.

I HAVE FORGOTTEN MY PASSWORD: WHAT SHOULD I DO?
Simply click the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
CAN I PLACE AN ORDER OVER THE PHONE?
Please call our friendly customer service team on 020 8752 8931 to place your order over the phone.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order.

Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces.

HOW MUCH WILL I BE CHARGED FOR SHIPPING?
Every order is unique so our shipping costs vary depending on the size, weight, and destination of your chosen items - the final fee will appear on the checkout.

For detailed shipping information, please head to our dedicated delivery & returns information page.

WHEN WILL I RECEIVE MY ITEM?
Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-7 days after dispatch, depending on your location.
CAN I COLLECT MY ORDER?
You may be able to collect your order from our warehouse; simply select 'Click & Collect' at checkout to view your options.

For detailed click & collect information, please head to our dedicated delivery & returns information page.

How do I return an item?
If you are unsatisfied with your order you may return your items to us within 14 days where credit will be given towards your account. Please contact us before returning your order.

If you are returning your items after delivery has taken place, you will be responsible for returning the items to LUXSALE at your own cost. To exercise your right of cancellation you must give written notice to LUXSALE via letter or email with full details of your order provided that the products are returned to us in perfect condition. Notification by telephone is not sufficient.

How do I track a delivery?
We will provide you with regular updates on your order. If our order has tracking information we will email you with details of how to view it.
What methods of payment do you accept?
We accept card payments from Visa, Mastercard and American Express.
Do you accept international billing addresses?
From our UK based warehouse, we partner with selected international couriers to transport your goods to every part of the globe. This depends on where you want your goods to go and the size and weight of the boxes. When you enter your delivery address at the checkout, it will automatically calculate the best courier service for the size and weight of the delivery, and the associated cost.
How do I update my password, email, shipping address, and billing information?
You can make changes to your personal information by heading to the account information page.
DO YOU HAVE A SHOWROOM?
Our outlet is conveniently located within the The Sofa & Chair Company Showroom.
PART OF MY ORDER IS MISSING?
Sometimes, we don't send out a complete order since different items purchased may arrive at our warehouse at different times or require a different courier service.

Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our customer service team.

What is LUXSALE?
LUXSALE is an online designer furniture outlet sale making aspirational interiors more attainable. We offer up to 30% off furniture, lighting and home accessories with more stock added daily. Our extensive range brings together overstock, ex-display and end-of-season designs in one easy-to-use website. For more information about LUXSALE, see About Us.
How do I contact LUXSALE?
Please head to our dedicated Contact Us page.
What is your address?
Our registered office address is 1 Western Avenue Business Park, Mansfield Road, London, W3 0BZ.
Do items sell out?
As a discount luxury furniture outlet, designs sell very quickly so it's best to act fast.
Can I have my order gift wrapped?
Unfortunately, we don't offer gift wrapping.
Can I save items for later?
You can add items to your wishlist by clicking the small star on the product on category pages or you can do this within the product page by clicking the small star by the "add to basket" button. To access your wishlist click the star on the header navigation bar on desktop or, on mobile, head to your account and then look for the "My Wishlist" link.
When will I be charged?
Your card will be charged as soon as you place your order.
Do prices include VAT?
All our online prices include UK sales tax (VAT) at the current rate. For more VAT information, please contact us.
How will I know when my order has been shipped?
As soon as your order has been dispatched, we will let you know by email. For larger orders, we will contact you before to organise a suitable delivery time.
How long do refunds take?
Refunds will be processed within 14 working days of your items being returned to us. We will email you to let you know it has been processed. Depending on your bank, this will show up in your account within 7-10 working days.
Do you have any job vacancies?
Head to our careers page to see all current vaccancies that we're hiring for.