How do I place an order on LUXSALE?
Like every eCommerce website, placing an order on LUXSALE is very straight-forward. You can simply add the items you'd like to purchase to your basket and checkout securely. We will be asking you some basic information to make sure we deliver the items to the correct location and send the digital invoice to the correct recipient.
What payment methods do you accept?
We accept all the major credit and debit cards: Visa, Mastercard and AmericanExpress.
Do you accept international credit or debit cards?
Yes, we do. We accommodate our international clientele by offering them the option of paying with their preferred credit or debit card. On the payment page, just make sure you indicate the address the card is registered at and select the correct Country from the dropdown.
When will I be charged?
Our system processes card payments in a matter of seconds. Make sure you don't refresh the page while the payment is processed and wait for the confirmation message on your screen after submitting the order. We will also send an email to the address you indicated in the checkout process, confirming the unique order number, the charge and the purchased items.
Do prices include VAT?
All our online prices include UK sales tax (VAT) at the current rate. Should you need further assistance around VAT matters, please feel free to contact us.
Can I save items for later?
Yes, you can. You can add items to your Wishlist by clicking the small heart on the product pictures: it is located on the top right corner of the image both in product and category pages. To access your Wishlist, click the heart on the header navigation bar on desktop or, on mobile, head to the menu and then look for the "Wishlist" link.
Please note you need to have an account with us to access and add items to the Wishlist.
Can I have my items gift-wrapped?
Unfortunately, we don't offer a wrapping service for our smaller items yet. However, we invite our customers to let us know if they need an earlier delivery to be able to sort out the wrapping themselves: simply contact us and we will be happy to help.
Can I cancel or make changes to my order?
As your purchase will be processed by our logistic department pretty quickly for dispatch, please contact us as soon as possible to cancel or make changes to an order.
Can I place an order over the phone?
Please call our friendly customer service team on 020 8752 8931 to place your order over the phone.