Changes to our UK Operations

We may have temporarily closed our doors, but you can still shop with us online! Read more below:

FAQ

How long will the showroom be closed for?

We are closely monitoring government guidance and intend to re-open our doors to the public once it is declared safe to do so.

Can I make online purchases in the meantime?

We invite clients to shop online, where every item displayed is in stock and available for immediate delivery. To facilitate the smooth and safe delivery of your orders, we are collaborating with a third-party delivery service so that you can continue working on your dream interior space.

What protective measures are being taken to ensure online deliveries are handled safely? Is my online delivery safe to receive?

All online orders are processed at our warehouse, where we can ensure that we are minimising the number of employees in work, that all on-site staff are wearing Personal Protective Equipment (PPE) and practice the highest standards in social distancing. We have brought in additional measures to ensure social distancing at our warehouse, and to protect the health and safety of remaining employees.

We have been working closely with our external courier services to keep up to date with extra precautions that have been introduced. Our courier services are all stringently following government advice, communicating health and safety guidelines with their employees. Furthermore, they have introduced measures to offer alternative delivery options for recipients, including contact-free delivery.

We are also pleased to be able to deliver to a communal area within a building, or to a garage or driveway in order to respect the distancing guidelines. If you wish your item to be delivered directly to your front door, please be mindful that drivers may ask you to maintain social distancing rules when delivering your parcel.

Will my online order still arrive on time?

To keep our employees and the public safe, we are working at a reduced workforce capacity. Therefore, due to extended processing times and external courier disruptions, your delivery may take longer to get to you than usual.

We are working hard to minimise disruption to our online delivery service and we deeply apologise for any inconvenience.

Is it safe to come into contact with an order I have received and collected?

Public Health England has said that there’s no current evidence to suggest that the virus can be transmitted from packages.

Am I able to place orders over the telephone?

At present, a trimmed down Client Service team is ready to process orders over the telephone. Because of reduced members of active staff, we kindly ask for your patience in the case they are not immediately available for your queries.

To place an order over the telephone, please call 020 8752 8931. Please note that our current opening hours are Monday - Friday 9am - 5pm.

If you are unable to reach the team via telephone, you can also email them on info@thesofaandchair.co.uk